How merchandise orders are made, shipped and returned.
Last updated: 3 August 2026
Our merchandise is made to order by our print and fulfilment partner, who produces each item once you have ordered and ships it directly to you. Nothing is held in stock, which means every item is made specifically for you.
Once your payment is confirmed, your order is sent to our fulfilment partner to be produced. Production takes a few working days before your order is dispatched. Estimated dispatch and delivery times are shown at checkout.
Shipping is calculated at checkout based on your delivery address and the items in your basket, so you will always see the full cost before you pay.
We ship worldwide. Choose your country in the basket and the exact shipping cost appears before you go anywhere near the payment page. Everything is sent from the United States by USPS.
If you are ordering from outside the US, please read this before you buy. The price you pay us covers the goods and the postage. It does not include any import duty, VAT or customs charge your own country may apply when the parcel arrives.
Those charges are set by your government, not by us, and they are collected by the delivery company before they hand the parcel over. They are usually payable by you on delivery, and there is often a handling fee on top. In the UK and the EU this applies to most orders. We have no way of knowing the amount in advance and we cannot pay it on your behalf.
If a parcel is refused because of an unpaid customs charge and comes back to us, we can refund the goods but not the original postage.
You will receive an email confirming your order. Once it has been dispatched we will send you tracking details, where the carrier provides them.
If your order arrives faulty, damaged or is not what you ordered, contact orders@theawakeningsummit.org within 14 days of delivery with your order reference and a photo of the item. We will arrange a replacement or a refund at no cost to you.
Because every item is made to order, we are not able to accept returns or exchanges simply because you have changed your mind or ordered the wrong size. Please check the sizing guidance carefully before ordering. This does not affect your legal rights in relation to faulty or misdescribed goods.
If you need to cancel or change an order, email orders@theawakeningsummit.org as soon as possible. We will always try to help, but once production has started we may not be able to make changes.
If your order has not arrived within the estimated delivery window, please get in touch and we will chase it with the carrier. Please make sure your delivery address is correct at checkout — we cannot be responsible for orders sent to an incorrectly entered address.
For anything to do with a merchandise order, email orders@theawakeningsummit.org.
The Awakening Summit LLC, New York, United States.